Browse the Questions We Actually Get Asked
This page pulls together the account questions we field most often — from first-time deposits to cashing out through Venmo. If you're setting up a Play+ prepaid card for the first time or wondering why your PayPal transfer is pending confirmation, the answers are here in plain language. Account access questions come up a lot too: how to log back in on
a new phone, how the one-time passcode flow works, and how to pick up a live NFL parlay exactly where you left off without losing your place. We've also answered the eligibility question directly — access depends on your state's laws, so check whether your state is listed as eligible before you complete registration. Players in Newark ask us about identity verification
more than anything else, so we've kept that section especially clear. If something isn't covered here, live chat connects you to our account team without holding.
- PayPal
- Venmo
- Play+
- Live Chat Support
- State Eligibility